Another successful awards night, this time a double win for Welsh Water, the Best Customer/User Experience Site and the ROI Award.
An overhaul of their Sitecore site saw some massive improvements:
Welsh Water has seen visits increase by 43% year-on-year, well above the target of 30%. Web payments are up 22% on a year-on-year comparison with August 2012 and 2013, and income has also increased by 21%. 65% of direct debit sign-ups are now on-line, compared to 40% a year ago, shifting the burden from the call centre.
Read all about it – http://www.sitecore.net/customers/experience-awards/2013-finalists-uk.aspx